Privacy Policy

Navoreliq respects the privacy of customers and visitors engaging with our bouquet delivery and related services across New Zealand. This Privacy Policy describes how we collect, use, disclose, and protect personal information in line with applicable New Zealand law, including principles consistent with the Privacy Act 2020. By interacting with our websites, communication channels, or services, you acknowledge that you have reviewed these practices.

Information we collect

We may collect details such as your name, contact information (email address and phone number), delivery address, order notes, and payment confirmations from providers. For business accounts, we may record company contact roles and preferences. Technical data may include device type, browser information, IP address, and usage analytics gathered through cookies or similar technologies that help us understand performance and improve the user experience.

How we use information

Personal information is used to process orders, coordinate delivery, provide customer support, tailor communications about seasonal offerings, and improve our site and operations. Where you opt in, we may send marketing updates that can be unsubscribed from at any time. Operational messages regarding orders, delivery status, or service changes may still be sent as they are necessary to complete transactions and maintain service quality.

Sharing and disclosures

We may share information with delivery partners, payment processors, and technology providers that assist us in running the service. These parties are expected to handle information carefully and use it only for agreed purposes. Where legally required, we may disclose information to authorities or to protect our rights and the safety of users.

Cookies and analytics

Cookies support core functionality (such as remembering preferences) and analytics that help us understand how the site is used. You can manage cookie preferences in your browser settings. Our cookie banner allows you to accept or decline optional cookies; essential cookies that enable the site to function are typically set regardless of the preference for optional categories.

Data retention

We retain personal information for periods needed to provide services, meet legal or accounting obligations, and resolve disputes. When information is *** longer required, it may be securely deleted or de-identified in line with reasonable practices.

Your rights

Subject to applicable law, you may request access to, or correction of, personal information we hold about you. Requests can be made through the contact channels below. We aim to respond within a reasonable timeframe and may ask for verification to protect your account.

Security

We apply administrative, technical, and physical safeguards designed to protect information against unauthorised access, alteration, or misuse. While *** security measure is absolute, we work to maintain protections aligned with the sensitivity of the information we process.

International transfers

Some service providers may operate outside New Zealand. Where information is transferred internationally, we take steps aiming to maintain protections that are comparable to those required in New Zealand, including contractual measures where appropriate.

Children

Our services are intended for adults and general audiences planning deliveries or events. If we learn that personal information from a child has been provided without appropriate authorisation, we will take steps to remove it.

Updates to this policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal requirements. The revised version will be posted with an updated effective date. Material changes may be highlighted for clarity.

Contact

Questions about this Policy or your information can be directed to: Navoreliq, 18 Lorne Street, Auckland Central, Auckland 1010, New Zealand. Email: Navoreliq@yahoo.com. Phone: +64217384956. For further terms relating to services, please see our internal Legal section.